🛠️ Help Center & Support
We’re Here to Help You — Anytime, Anywhere.
At Vedhunt InfoTech, our relationship with clients doesn’t end after delivery — it begins there.
We provide end-to-end support, ensuring your systems, automation, dashboards, and digital platforms continue performing at their best.
Whether you’re an existing client or exploring our services, this Help Center is your go-to destination for guidance, resources, and real-time assistance.
🔍 Quick Support Categories
Common Requests:
- Power BI / SQL / Python automation issues
- Dashboard refresh or access problems
- System downtime or API integration queries
- Report delivery or sFTP connection issues
- Development / Hosting / Domain support
📩 Email: support@vedhunt.com
🕐 Response Time: Within 24 business hours
We Help You With:
- Data refresh or source connection issues
- Dashboard layout or filter modification
- Custom metric creation (KPIs / Forecasts)
- Export or scheduling assistance
📧 Dedicated MIS Helpdesk: mis@vedhunt.com
Support Includes:
- SQL query errors or timeout issues
- Python script execution problems
- Power BI gateway setup or credential reset
- Auto-report delivery or scheduled job failures
💬 Submit a ticket through our Automation Help Form:
www.vedhunt.com/support/automation-ticket
Support Includes:
- Google Ads / Meta Ads performance tracking
- Campaign setup or optimization requests
- Social media post scheduling
- Ad creative or content updates
📩 Email: marketing@vedhunt.com
Support Includes:
- Invoice or contract details
- Payment confirmation or refund queries
- Tax documentation or vendor registration
- Retainer plan renewals
📧 Email: accounts@vedhunt.com
We Provide:
- Personalized product walkthroughs
- Video training sessions for Power BI / SQL usage
- Knowledge base documentation
- Post-deployment training for client teams
📞 Schedule a training session: training@vedhunt.com
Popular Topics:
- “How to Access Your Power BI Dashboard”
- “How to Reset sFTP Credentials”
- “How to Automate Report Delivery”
- “Troubleshooting Python Automation Scripts”
- “How to Request a Dashboard Customization”
📚 Visit: www.vedhunt.com/help-center/knowledgebase
🔐 Support SLA (Service Level Agreement)
| Priority Level | Example Issue | Response Time | Resolution Window |
|---|---|---|---|
| Critical (P1) | Automation Failure / Dashboard Down | 1 Hour | Within 4–6 Hours |
| High (P2) | Data Discrepancy / Script Delay | 4 Hours | Within 1 Business Day |
| Normal (P3) | Report Format / Visual Enhancement | 12 Hours | Within 2 Business Days |
| Low (P4) | Non-urgent Queries / Suggestions | 24 Hours | Within 3 Business Days |
🌟 Why Vedhunt Support?
- Dedicated experts for each service vertical
- Transparent escalation process
- Clear SLAs and progress tracking
- Secure issue handling via encrypted channels
- Continuous improvement through feedback
We don’t just fix — we optimize.
📣 Need Immediate Help?
For urgent issues or active projects:
📞 Call / WhatsApp: +91 86524 10289
📧 Email: support@vedhunt.com
🚀 Partner Support
For enterprise clients and strategic collaborations:
🤝 Contact: partner.support@vedhunt.com
Vedhunt InfoTech — Empowering Businesses with Reliable, Scalable & Always-Active Support.